Last updated: September 22, 2026
Phone Parts Kenya (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data in line with Kenya’s Data Protection Act, 2019. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you use our website, place an order, or contact us, we may collect:
- Identity & contact information — name, phone number, email address, delivery/billing address
- Order information — items purchased, order history, payment confirmation details
- Technical information — IP address, browser type, device information, and cookies collected when you browse phoneparts.co.ke
- Communication records — messages, calls, or emails you send us for support or sales inquiries
We do not knowingly collect sensitive personal data (such as national ID numbers) unless required for a specific transaction, and we do not store full payment card details on our servers.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about orders, inquiries, or support requests
- Improve our website, products, and services
- Send you updates or promotions, where you have opted in
- Comply with legal and tax obligations
- Detect and prevent fraud or misuse of our services
3. Legal Basis for Processing
We process your personal data on the basis of:
- Your consent (e.g., when you subscribe to marketing communications)
- Performance of a contract (e.g., fulfilling your order)
- Compliance with a legal obligation
- Our legitimate business interests (e.g., improving our services and preventing fraud)
4. Sharing Your Information
We do not sell your personal data. We may share limited information with:
- Delivery/logistics partners, to fulfill your order
- Payment processors, to complete transactions securely
- Service providers, who support our website, hosting, or business operations
- Regulatory or law enforcement authorities, where required by law
All third parties are expected to handle your data securely and only for the purposes we specify.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, meet legal, accounting, or reporting requirements, or resolve disputes.
6. Your Rights
Under the Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain processing
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya
To exercise any of these rights, contact us using the details below.
7. Cookies
Our website may use cookies to improve browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings, though some site features may not function properly as a result.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us:
Phone Parts Kenya
Suite 08, Second Floor, Norwich Union, Mama Ngina Street, Nairobi
Phone: +254 703 700 600
Email: sales@phoneparts.co.ke