1. Are your parts genuine?

Yes. We source genuine and high-grade replacement parts for Apple, Samsung, and OnePlus devices, and every item is checked before it’s listed or sold.

2. What does “Ex-UK” mean?

Ex-UK devices are pre-owned phones, tablets, and computers imported from the United Kingdom. They are inspected and graded for condition before sale, offering near-new performance at a lower price than brand-new units.

3. Do brand-new devices come with a warranty?

Yes, brand-new devices are sold with the applicable manufacturer specifications. For specific warranty terms on a product, contact our sales team before purchase so we can confirm coverage for that item.

4. Can I get my phone or laptop repaired at your shop?

Yes. Visit us at Suite 08, Second Floor, Norwich Union, Mama Ngina Street, Nairobi, and our team can assess your device and carry out the repair using our in-stock parts.

5. Do you sell parts to repair technicians and shops in bulk?

Yes. We supply both individual customers and trade/repair businesses. Contact us on +254 703 700 600 or sales@phoneparts.co.ke to discuss bulk pricing and availability.

6. How do I know which part fits my device model?

Each part listing specifies the compatible model. If you’re unsure, send us your device model and a description of the issue, and our team will confirm the correct part before you order.

7. How can I place an order?

You can order directly through our website by adding items to your cart and checking out, or contact us by phone or email if you’d prefer to order directly or need help finding the right item.

8. Do you offer delivery?

Yes, we deliver within Nairobi and to other parts of Kenya. Delivery timelines and costs depend on your location — contact us for specifics before ordering.

9. What payment methods do you accept?

We accept standard payment methods available at checkout on our website. For trade orders or custom quotes, our sales team can arrange payment directly.

10. Can I track my order?

Yes. Use our Order Tracking page with your order details to check the status of your delivery.

11. What is your return or refund policy?

Please refer to our Refund and Returns Policy page for full details on eligibility and process.

12. I can’t find the part or device I need — what should I do?

Our catalog is regularly updated, but if you don’t see what you’re looking for, contact us directly on +254 703 700 600 or sales@phoneparts.co.ke. We can often source specific parts or devices on request.